When you purchase from BilliardTowne.com, we want you to be completely satisfied. If you are not completely satisfied, you may return your purchase within 30 days for a refund, replacement or exchange. See exceptions and our complete returns policy below.
All neon signs are tested and leave our warehouse in perfect working order.
All neons must be inspected by you immediately upon delivery. If the item has broken glass or other damage upon delivery, you must report this damage immediately to the delivery company to initiate a claim. If you experience difficulty with resolving your claim with the carrier, please contact Billiard Towne customer service, and we will assist you in any way possible. Damage claims filed after 72 hours may be refused.
DO NOT PLUG IN OR ATTEMPT TO LIGHT A DAMAGED NEON.
All neon signs are guaranteed operational for 30 (thirty) days from the time of delivery. Our guarantee covers the Light (bright and even lighting of glass tube) and the Transformer (operational).
In the event a neon sign ceases to function within 30 (thirty) days of delivery, you must contact Billiard Towne within 30 (thirty) days of delivery.
Our guarantee does not cover breakage or damage due to abuse, misuse or mishandling by anyone.
To return for refund, replacement or exchange, you must first ask for and obtain a return authorization. E-mail us at info@billiardtowne.com, or call 1-800-691-POOL from within the U.S., outside the U.S. call 1-973-625-5400.
Products must be returned within thirty (30) days in their original condition and packaging with all accessories. Return shipping must be prepaid and should be insured. You will then receive a prompt refund, replacement or exchange.
All Billiard Lights and Game Table Lights must be returned within seven (7) days of receipt and will be subject to a 20% restocking fee. Shipping must be prepaid. The light must be returned with all accesories and in new and saleable condition.
We use UPS Ground or similar package services for those items that meet their size and weight requirements.
Motor freight is used for larger and/or heavier items. Items shipped motor freight are delivered "curbside". You will need to be home to accept delivery and unload the merchandise. The motor freight company will not be responsible for unloading or bringing the merchandise into your home.
Motor freight costs vary widely depending on destination, carrier and other factors. For those items on our website that do not include shipping in the price listed, you may request a shipping estimate prior to ordering. Contact us with the following information: Stock number (SKU) of the item, your delivery town and zip code, your e-mail address and phone number.
Free shipping offered on specific items applies only to the contiguous United States.
State-of-the-art technology protects your data from unauthorized third parties. We use Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions, to provide a safe, secure shopping environment.
If you prefer not to submit credit card or other information over the Internet, you may phone or fax us your order (see Fax / Phone Ordering below).
BilliardTowne.com participates in the Thawte Authentic Site program, which provides additional assurances about the reliability of our Website and our commitment to your security and privacy. For more information, please click on the Thawte logo.
If you prefer not to submit credit card or other information over the Internet, you may fax or phone us your order.
You may fax your order by choosing "Fax Order In" from the Payment Method box during checkout. Print the page displayed from your screen, fill in your credit card information, and fax to us at 1-973-625-5858
You may phone your order by calling us between 9 am and 6 pm EST seven days a week.
